There are three main reasons that they system might not be archiving your away messages.
First off, you have to put an Away Message Up! The system can only retrieve away messages you
actually use. They normally have to be used for no more than a minute for the system to retrieve
and archive them.
The second possibility is that you do not allow message from people not on your buddy list. If
this is the case, then the AOL Instant Messenger™ bots will not be able to see that you
are online, and thusly will not be able to retrieve your away messages. The easiest way to
fix this is to simply allow message from people not on your buddy list. The other way to fix
this is to add the name of the bot that you were assigned to your buddy list. To find this
information out, please
email us
and we will give you the information that you need.
The third possibility is that AOL Instant Messenger™ bots are not signed on and working.
Unfortunately there is not much a user can do to fix this. We are always trying to upgrade and
improve our bot system to prevent such problems from occuring, but no system is perfect. If the
problem persists,
email us and
we will look into the issue.